• Some parts such as Airbag/Control modules cannot be purchased without a VIN
• The shipping and Billing addresses MUST match for ANY orders over $100. Any changes of address after the order is placed are not guaranteed, it is the responsibility of the customer to ensure we have an accurate and complete address.
• Weekend orders will be processed the next business day. (Business hours 8AM-4:30PM Monday to Friday)
• If a part is not in stock and must be ordered from the manufacturer, it usually takes 2-3 days to arrive to us and will be promptly shipped to you. Most of the orders are shipped complete within 1 business day once we receive it. Low availability parts ordered from the manufacturer may take up to 1-2 weeks to arrive and will shipped to you immediately.
• We do not provide overnight shipping options, and any time-definite shipments cannot be guaranteed
• Oversized and high value shipments may be subject to additional shipping costs; you will be contacted prior to shipping for approval.
• We cannot guarantee transit times for any shipments, time-frames are an estimate
• Shipping Carrier substitutions may be made at our determination in an attempt to reduce shipping cost and/or transit times to the customer
• Carrier and/or service substitutions may be made if the customer was not charged enough for the selected service/carrier, in order to avoid requiring additional costs
• Shipments over $100 REQUIRE insurance through the carrier. Shipments valued over $200 MUST be sent via FedEx, unless FedEx cannot deliver to the destination.
• In addition to insurance, we and/or the carrier may require a direct/indirect signature for high-value shipments. Fedex requires this for orders over $300.
• Customers are responsible for ensuring they or someone authorized to sign will be available at the time of delivery to receive the shipment. High-value orders may require a signature
• We ONLY ship to the United States, Canada, and US territories such as Puerto Rico. Customers are responsible for any taxes/duties from customs
• In the unlikely event that a part has been placed on backorder or discontinued, we will contact you for a decision to proceed or cancel the order.
• Back orders take between 6-8 weeks to come in
• Once the order is in the carriers possession, we are not responsible for any lost/damaged/stolen shipments. A claim must be submitted by the customer
• If you are using a credit card, we will only be able to ship orders to the billing address that is associated with the credit card being used.
• If you are using PayPal, we will only be able to ship parts to a PayPal verified address.
• Pickup orders over $100 require ID to be presented and scanned at the time of pickup, and a copy will be kept for our records. The person picking the order up MUST have ID matching the name/address on order.

*Currently we are not shipping any freight orders.

**TARRIFS MAY BE IMPOSED ON PARTS IMPORTED FROM THE US TO CANADA. CUSTOMERS ARE ALSO RESPONSIBLE FOR THESE TARRIFS, IN ADDITION TO APPLICABLE DUTIES/FEES & TAXES. **

For more information: Canadian tariffs of 25% on goods from the United States: How they apply at the border

• **DUE TO THE SUSPENSION OF DE MINIMUS EXEMPTIONS, RETURNS ON INTERNATIONAL ORDERS WILL NOT BE ACCEPTED**
• Parts must be resaleable and in the original packaging.
• We cannot take back used parts.
• We cannot take back installed or tried parts.
• Electrical parts are not returnable under any circumstances
• We do reserve the right to refuse and return any parts we find have been installed, are used or do not meet the above criteria.
• Return request need to be within 10 days of receiving the item
• Orders over $100 without a correct VIN are non-returnable unless through our mistake
• No returns on damaged/broken items, instead a claim will need to be filed through our package protection program
• Any parts with a broken/torn "NON-RETURNABLE IF OPENED" seal cannot be returned under any circumstances
• There is a 15% restocking fee for any "buyers remorse" returns (not needed, changed mind, etc)
• Unless a mistake is made by us, the return label cost will be deducted from the refund total
• Shipping costs that have already been used to ship the part are non refundable.

Cancellation Policy

• An order or a portion of an order may be cancelled up until the time it is shipped and no longer in our possession.
• If the cancelled part was special ordered from the manufacturer a return fee of 15% may apply.

Core Return

Warranty

Limitations

Kia parts which are distributed by Kia Motors America and sold from, but not installed, by an authorized Kia dealership are covered for 12 months from the date of purchase. Parts that were sold and installed by an authorized Kia dealership are warranted 12 months or 12,000 miles from date of installation.

What the Warranty Does Not Cover:

• Any Parts sold or distributed outside the U.S., Puerto Rico, and the U.S. Virgin Islands.
• Parts where applicable proof of purchase date, installation date, and vehicle mileage at time of installation are not available and are not presented.
• Any part wear due to normal use and exposure.
• Parts installed in vehicles for racing or competition.
• Any parts that are normal maintenance items, which are replaced, cleaned or adjusted as normal owner maintenance, unless they are defective in material or factory workmanship.
• Parts installed in a car in which the odometer has been altered, or on which the actual mileage cannot be determined.
• Parts that are discontinued and no longer available through the manufacturer.

Warranty Coverage

Kia Motor Co., Inc. will repair or replace, at its option, any genuine Kia part that is defective in materials or workmanship under normal use. Parts that were sold and installed by an authorized Kia dealer will be repaired or replaced without charge for parts or labor. Parts, except for batteries, sold from, but not installed by an authorized Kia dealer will be repaired or replaced without charge for the parts. However, labor charges will be the customer's responsibility.

No Cash Refunds will be issued for any reason. Any service or installation charge will be at your own expense, except during the 12 months free-of-charge replacement period.