2009 Kia Rio5
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Returns Policy

  • **DUE TO THE SUSPENSION OF DE MINIMUS EXEMPTIONS, RETURNS ON INTERNATIONAL ORDERS WILL NOT BE ACCEPTED**
  • Parts must be resaleable and in the original packaging.
  • We cannot take back used parts.
  • We cannot take back installed or tried parts.
  • Electrical parts are not returnable under any circumstances 
  • We do reserve the right to refuse and return any parts we find have been installed, are used or do not meet the above criteria.
  • Return request need to be within 10 days of receiving the item 
  • Orders over $100 without a correct VIN are non-returnable unless through our mistake 
  • No returns on damaged/broken items, instead a claim will need to be filed through our package protection program
  • Any parts with a broken/torn "NON-RETURNABLE IF OPENED" seal cannot be returned under any circumstances 
  • There is a 15% restocking fee for any "buyers remorse" returns (not needed, changed mind, etc)
  • Unless a mistake is made by us, the return label cost will be deducted from the refund total
  • Shipping costs that have already been used to ship the part are non refundable. 


Cancellation Policy

  • An order or a portion of an order may be cancelled up until the time it is shipped and no longer in our possession.
  • If the cancelled part was special ordered from the manufacturer a return fee of 15% may apply.


Core Return


Warranty

Limitations

Kia parts which are distributed by Kia Motors America and sold from, but not installed, by an authorized Kia dealership are covered for 12 months from the date of purchase. Parts that were sold and installed by an authorized Kia dealership are warranted 12 months or 12,000 miles from date of installation.

What the Warranty Does Not Cover:

  • Any Parts sold or distributed outside the U.S., Puerto Rico, and the U.S. Virgin Islands.
  • Parts where applicable proof of purchase date, installation date, and vehicle mileage at time of installation are not available and are not presented.
  • Any part wear due to normal use and exposure.
  • Parts installed in vehicles for racing or competition.
  • Any parts that are normal maintenance items, which are replaced, cleaned or adjusted as normal owner maintenance, unless they are defective in material or factory workmanship.
  • Parts installed in a car in which the odometer has been altered, or on which the actual mileage cannot be determined.
  • Parts that are discontinued and no longer available through the manufacturer.

Warranty Coverage

Kia Motor Co., Inc. will repair or replace, at its option, any genuine Kia part that is defective in materials or workmanship under normal use. Parts that were sold and installed by an authorized Kia dealer will be repaired or replaced without charge for parts or labor. Parts, except for batteries, sold from, but not installed by an authorized Kia dealer will be repaired or replaced without charge for the parts. However, labor charges will be the customer's responsibility.

No Cash Refunds will be issued for any reason. Any service or installation charge will be at your own expense, except during the 12 months free-of-charge replacement period.